Client Support Channels
A One–Hour Ticket Response Guarantee
Every help request you submit to us will be replied to within maximum one hour. In case your ticket or email requires further assistance from a sysadmin, we will without delay forward it and leave a note to inform you that your issue is being examined. If you make use of our Optional Admin Services package, any of the server administration services included there will be performed at a time that suits you.
A Topflight Client Support Service
If you require assistance while working with our Hosting Control Panel or with any of the apps that we’ve pre–installed on the dedicated hosting server for you, do reach the tech support team anytime through the ticketing system. Plus, if you need help administering your dedicated server, you can make use of the Optional Admin Services package, that includes Operating System updates every week, troubleshooting and installation services, server monitoring and restarting procedures, backup disk storage space, etc.
An Intuitive Help Area
We have equipped the Hosting Control Panel with an in–depth knowledgebase, which includes in–depth explanations of all its features and functions. In addition, we have created exhaustive video tutorials that will further reveal to you how to perform a certain action or solve a frequently experienced issue. All the help articles and the video tutorials are readily reachable from each section of the Hosting Control Panel through the Help and Videos buttons located in the upper right corner.