Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • You will find almost all the answers to your questions in the user–friendly Help section integrated into KSA Web Host’s Hosting Control Panel. It boasts an enormous repository with frequently asked questions and exhaustive help articles contributed by our proficient customer support team.

  • Top quality support service
  • Educational Video Clips

  • For users who’d like to find out how to tackle a regularly experienced issue by watching a training video, we’ve added a collection of video tutorials to our Hosting Control Panel. All the tutorial video clips are very short and simple to follow. They offer step–by–step demonstrations of different web site administration activities.

  • Intuitive help center
  • A 1–Hour Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24–7 help desk support service and include a one–hour support ticket response time guarantee. Our qualified techs will be online for you 24–7–365 and will rectify any problem that you might possibly face within less than 1 hour after the tech support ticket submission. In most cases, an answer will be provided to you in less than 20 minutes.