Assistance Channels

  • 1 hour ticket response time

  • A one hour Ticket Response Guarantee

  • Our tech help Department is online day–and–night to reply to every one of your service demands. Every ticket you send out to us is going to be taken care of within no more than 1 hour. If your situation requires assistance from one of our administrators, we’ll forward the ticket to the technician on shift and will notify you that the problem is being taken care of.

  • Top quality support service

  • Top–class Customer Assistance Service

  • We are working for you around the clock to offer you guidance and customer support and also to help you with any trouble that you may come across whilst handling your virtual server. We can help you with all pre–installed apps, such as your Operating System, server administration panel (depending on the VPS type) and the Hosting Control Panel made completely by our company.

  • Intuitive help center

  • An Intuitive Help Zone

  • A complete and consistently updated articles base is built into our in–house built Hosting Control Panel. It offers quick tips on how to perform all of the general web site maintenance duties. The Help section includes extensive how to content articles and step–by–step video guides. You can reach the Help section by hitting the Help or Video buttons in the upper right part of each Control Panel section.