24/7 Customer Support
Learn more about customer support and why it's hard to discover a hosting provider which offers top-class support.
The support that you will get from your website hosting supplier is really important, regardless of whether you have pre-sales questions and you aren't a client yet, or you have some technical problem with a current account. Prompt and accurate information about a question or a problem can save you a lot of time and efforts, not mentioning that this could often be a sign that you are ordering from a real web hosting provider not from a reseller. If you buy a hosting account through a company that does not own its servers and it cannot access them directly, it is almost certain that you'll wait for a couple of days so as to have a response to any kind of query, thus your web sites may remain offline for a long time. However, a supplier which offers different means of communication and has a tech support crew that is available at any time can assist you right away and help you limit or completely avoid any downtime and prospective losses.
24/7 Customer Support in Website Hosting
The customer and tech support services for our website hosting
packages are twenty-four-seven, therefore you can forget all about waiting for several days to receive assistance. If you are not our client yet, you can give us a call, chat with an agent or send an e-mail. If you do have an account, you can open a support ticket on top of the other three options for communication. You are able to pick the best way to contact us based on what your location is or what kind of device you use. We can easily assist you for more or less any hosting-related query that you have or issue that you could experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you could open a support ticket, but even in such a case the max response time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Servers
We're aware how essential it is to get quick assistance, particularly when your website is not running efficiently for some reason. Our semi-dedicated servers
include 24/7 customer and technical support, so in case something comes up, you'll be able to use plenty of ways to let us know - telephone line with several local numbers around the globe, live chat, e-mail messages and support tickets. The first two options are for billing, pre-sales and general matters, so that in case you don't have an account yet, for example, you're able to get extra info for our services, or we can help you with less demanding technical issues. The other two options are for strictly technical problems or everything that's more time-consuming since it is easier to track the dialogue between you and our tech support crew. The guaranteed max reply time for them is just one hour, the typical one - 15-20 minutes, therefore you won't need to wait for a whole day to receive support as you may have to do with other providers.
24/7 Customer Support in Dedicated Servers
With a 1 hour max reply time guarantee, you will benefit from prompt support when you purchase a dedicated server
from our company. Our customer and technical support teams are accessible 24/7/365, which means that when you open a ticket via your billing account or you send an e-mail message about any kind of problem with the server or the pre-installed software on it whatever the time of the day, you'll receive a reply within the hour, even during holidays. Our ticketing system is the best option if the issue involved needs a longer period of time to be resolved or if it should be sent to our admins, as it's much easier to keep track of the communication sent on both sides. For basic, billing and sales issues/inquiries, you can phone us or talk to a live agent through our chat service. If you add the Managed Services upgrade to your server plan, our admins will also support you with third-party software installation and troubleshooting and similarly to the basic support, this service is available 24/7 as well.