In case you have ordered a hosting plan and you’ve got certain queries concerning a specific function/feature, or if you’ve confronted some obstacle and you require assistance, you should be able to contact the respective help desk staff. All web hosting providers deploy a ticketing system irrespective of whether they offer other ways of contacting them along with it or not, since the easiest way to deal with an issue most often is to send a ticket. This model of communication renders the replies sent by both sides easy to track and enables the support team representatives to escalate the issue if, for example, an administrator has to interfere. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, which goes to say that you need to have at least 2 separate accounts to touch base with the client support team and to actually manage the hosting space. Non-stop switching between the accounts may often be a nuisance, not to mention the fact that it takes a long time for the vast majority of web hosting providers to answer the ticket requests themselves.
Integrated Ticketing System in Website Hosting
In stark contrast with what you may find with many other hosting providers, the ticketing system that we’re using with our website hosting
is an integral part of the Hepsia Control Panel, which is included with all hosting accounts. You won’t need to remember different sign-in names and passwords, as you’ll be able to manage your tickets and the hosting account itself from one location. So, if you have an enquiry or run into an obstacle, you can get in touch with our client service team representatives right away. Our system includes a smart search option. This means that even if you’ve opened a vast number of tickets over the years, you will be able to find the one that you want without much difficulty. You can also read knowledge base suggestions for handling commonly experienced problems.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is far more convenient to manage everything from one single location, which is why we have incorporated a support ticket system into the custom-created Hepsia Control Panel, which comes with every single semi-dedicated server
account. This will enable you to handle the correspondence with our tech support team along with your web space, which suggests that you won’t have to memorize additional sign-on credentials for a separate admin interface. You’ll be able to send a new ticket or to track down the status of an old one with no more than a few clicks while you are browsing the files hosted in your semi-dedicated account. On top of that, you can go through older tickets using an intelligent search function or check applicable knowledgebase articles, which offer solutions to commonly experienced issues. The integrated ticketing system is closely monitored 24x7x365 with the maximum response time being only 1 hour, so there’ll always be someone to help you out.