If your website hosting provider supplies live chat support, you are able to speak to an agent live and learn useful information or get a problem resolved in a timely manner. The main advantage of using chat rather than calling to talk to a live person is that you need just a computer with access to the world wide web, which means that you won't pay any fees in case you are in a different state or country. What's more, it is a lot easier to copy and paste info for instance domains, usernames or error messages in other words details which are sometimes difficult to share with the other party on the telephone. The real-time chat is also a quicker option to contact your hosting supplier's support team compared to using a ticketing system. Last, but not least, when some situation requires more time to be taken care of, you are able to do something else entirely while you wait for assistance on the live chat, so that you will not lose time - something that's not possible in case you're on the telephone.
Live Chat Support in Website Hosting
In addition to the phone and ticket support, we offer live chat support too. You will be able to contact us every single day, which includes weekends and holidays, and we can give you more details about the website hosting that we supply if you are not among our customers yet, or about common and billing questions when you already have a user profile. Although for solely tech matters you will need to open a trouble ticket to our tech assistance team, as such matters need more time to be resolved, you may still contact us through the live chat for some tech information. To give you an example, we will assist you to set up an email address in your email client or troubleshoot multiple issues, saving you time and effort. Even when our phone lines are already off for the day, you'll be able to talk with a live person.
Live Chat Support in Semi-dedicated Servers
We supply live chat support as a part of our services, so whenever you have any questions for our semi-dedicated servers, you'll be able to contact our customer care team whenever you need no matter if you've already acquired an account or not. Generally, the chat service is intended for pre-sales, billing and basic questions and issues, but we're able to assist you with a lot of technical questions too. We can help you select the ideal package for your sites in case you do not have an account yet, we can reply all of the billing questions or issues you have or we can help you with setting up your new email address on your personal computer or smartphone - all the abovementioned will be done in a timely manner as our live chat service is online all day long, each and every day. Any time you require support, you'll be able to chat with an agent and save time and effort.