If your website hosting provider supplies live chat support, you are able to speak to an agent live and learn useful information or get a problem resolved in a timely manner. The main advantage of using chat rather than calling to talk to a live person is that you need just a computer with access to the world wide web, which means that you won't pay any fees in case you are in a different state or country. What's more, it is a lot easier to copy and paste info for instance domains, usernames or error messages in other words details which are sometimes difficult to share with the other party on the telephone. The real-time chat is also a quicker option to contact your hosting supplier's support team compared to using a ticketing system. Last, but not least, when some situation requires more time to be taken care of, you are able to do something else entirely while you wait for assistance on the live chat, so that you will not lose time - something that's not possible in case you're on the telephone.