In case you’re a website owner, a problem can always crop up and it does not necessarily need to be associated with the web hosting service. For instance, something might go wrong when you update a software app or some vital content might be edited or erased incidentally. Irrespective of what the nature of the problem is, you will need to get in touch with the respective support staff and ask them to recover a backup or to assist you in resolving the problem that you are having. How fast they will do this will predetermine the span of time that your websites will be down. For specific websites such as community websites or Internet shops, a repeated downtime too often equals losing clients and cash. That said, it’s of crucial importance that you use the services of a company that offers not only a very good support service, but also a quick one.
One-Hour Response Guarantee in Website Hosting
With a website hosting
from us, you can forget about waiting for hours, or even a whole day, to receive an answer to an e-mail or a ticket. Regardless of when you contact us, we will get back to you within only 1 hour with any pre-sales and technical enquiries you might have. As a matter of fact, our actual response time hardly ever surpasses twenty to thirty minutes. As we’re available around the clock, you will always get support in a well-timed fashion and we understand exactly how essential that is in the digital age. Soon after you contact us, we will reply to your inquiries. If you run into any technical obstacle, we’ll resolve it instead of you, or we will give you all the necessary information if there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you post a technical support ticket from your hosting Control Panel or send an email concerning your semi-dedicated server
, you’ll have a reply within maximum sixty minutes. You can get in touch with us whenever you like with regard to general, technical or billing issues and considering that we will be at your disposal 24 hours a day, 7 days a week, 365 days a year, you’ll invariably get help in a timely manner. Based on the particular question or issue, we’ll give you more details, resolve the problem if it’s been caused by something within our reach or tell you what to do on your end if you need to change a specific setting for a software application that we can’t access. You can forget about waiting around for a day for every single response. As it is, in most cases we reply to emails and tickets within 20 to 25 minutes max.