You can find a lot of website hosting companies on the market today, but the majority of them are resellers who have limited resources, especially when it comes to support. A way to distinguish them is the option to get in touch with the company over the telephone. The type of support that you can get via this channel of communication may vary based on the supplier - a few of them provide you with experienced phone support, many others offer basic and customer support only because some issues are more time-consuming and it is more convenient to be resolved via a ticket, especially if the issue has to be escalated. Nonetheless, it's good to find that you can always reach your website hosting supplier because there are plenty of small-scale problems that can be resolved without difficulty and in a timely manner with a call, not mentioning that you'll be able to get additional info regarding the services even before you become a customer.
Phone Support in Website Hosting
Because we have live telephone support 14 hrs per day, you'll be able to contact us and consult with our customer support agents to find out more about any of the website hosting that we offer and ensure that our servers match the system requirements for your websites before you purchase anything. For your benefit, we now have telephone numbers on 3 different continents and you'll be able to call the one closer to you - in the USA, the United Kingdom or Australia. If you are already a customer, you can call us about general and billing issues, and about some technical matters. If the problem is strictly technical or it requires longer time to handle, you should go through our ticketing system, which will enable both you and our technical support crew to keep track of the info provided by both sides.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be sure that there will always be someone to help you if you have any queries about the semi-dedicated server packages that we offer. Whether you'd like to find out more about the plans, you have some billing issue or some general issue, you can call us. Though some more complex troubles may require a support ticket to give some time to our technical support crew to analyze, we will help you with a number of tech questions over the phone as well, saving you time and efforts. Since we have data centers on three continents - in the USA, Great Britain and Australia, we have local phone lines in these countries as well. In case you're in a different country, we also have an international number where you are able to get in touch with us.