Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Providing great quality support on–time is our top priority, so that we back up each website hosting plan with a 1–hour ticket answer guarantee. When you fill in a ticket or send us an e–mail, our client customer assistance team will do their best to generate the most adequate answer to your case and to offer guidance in a timely fashion.

  • Top quality support service

  • A Top–quality Support Service

  • Our assistance service is delivered by a team of capable experts which are able to reply to your inquiry immediately. You could get in touch with the support team by launching a technical support ticket from your Hosting Control Panel or by sending us an email message. On working days, you may also call us on the telephone or take advantage of the live chat service.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Control Panel gives a broad practical knowledge base that’s integrated into all areas. In each area, you’ll find a Help control key that will load for you a variety of step–by–step online classes on how to take advantage of a certain element or accomplish a selected action. Additionally, we have crafted mini seminar clips so that you can get a better idea of the Control Panel’s interface.